Welcome to webcast support for the ATEM Excellence Awards 2025. We’re happy to help with any issues you may be experiencing.

Having problems getting access to the content?

If your email is not recognised, please send an email to info@atem.org.au to request support

Using the correct email address but still unable to access the content?

There could be three reasons why this is happening.

1. You’re using a work email address and the verification email is being blocked by your corporate policy, or the email has gone to your spam folder.

SOLUTION: add no-reply@gevme.com to your address book

2. You’re using a personal email address and the verification email has gone to your spam folder

SOLUTION: add no-reply@gevme.com to your address book

If you’ve tried all of the above but still can’t get access, please email support@jplmedia.com.au and one of our support team will assist you. Please include screenshots and a clear explanation of the issue.

Having issues watching content?

To receive live support from our team, please click on the chat bot on the bottom right of this page. To see FAQs for common issues related to viewing content visit https://support.jplmedia.com.au 

IF YOUR EMAIL ADDRESS IS NOT BEING RECOGNISED, PLEASE EMAIL info@atem.org.au

We are NOT CURRENTLY AWARE of any issues that may be impacting viewers, current at: